Frequently Asked Questions and Helpful Tips when Ordering Wedding Favors, Accessories, and Gifts
Have a question about our products, product options, or placing your order at My Wedding Day Favors.com? Below are frequently asked questions our customer service specialists hear from customers when talking to them on the phone or via email messages.
Will my entire order ship at the same time?
My Wedding Day Favors Inc uses a nation-wide network of suppliers, warehouses, and printing facilities to offer our customers the best in products and services. Multiple-item orders may ship from different areas of the U.S. depending on their availability and processing requirements. If one party of your order can ship immediately while another party of your order will be in processing for printing for several days, the order item that is ready for shipping will ship immediately. You are not charged for multiple shipments. As an added value to our customers, additional shipping does not apply to multiple-item orders. You will be charged for shipping only once when placing your order. To check the status of your multiple-item order, simply login to your account to view the status of your order items. You can also contact our customer service specialists via email or by phone at 1-239-220-5488. Please include your order number in the email subject line when inquiring by email.
Can't find an answer to your question? Give us a call at 1-239-220-5488. Our customer service specialists are available Monday thru Friday from 10:00 am to 7:00 EST to answer your questions. You can also email us with your questions and one of our staff will reply to your email within 1 business day.
How do I check the status of my order?
Three options are available to check the status of your order. The easiest method to check the status of your order is to login to your account. You can also contact our customer service specialists via email Please include your order number in the email subject line when inquiring by email.
My order is damaged. What do I do?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. In the event that part or all of your order is damaged, all damaged items will be reshipped at no additional charge to you. Simply email our customer service specialists and let us know what part of your order is damaged. Please note we do require you include a picture of the damage item with your email. We may at time request that you return the damage item. We will reship your order using the shipping method necessary to ensure delivery before your wedding or event date. Please include you order number in the subject line when emailing.
How do I return my order?
Non-personalized products - All non-personalized products are backed by our money back guarantee , you must notify us upon receiving your package and can be returned within 5 days from the day you received your order.
Personalized products - All personalized products, custom order products are non-returnable and non-refundable with the exception of damaged orders, defective product, or errant printing or engraving. Errant printing and/or engraving is defined as custom printing or engraving that does not match the wording or lettering entered by the customer at the time of order placement.
Simply email us and let us know what you would like to return. Please include order number in the subject line when emailing. You will receive a return authorization number and instructions for returning your order. Once we receive your returned order, your account will be refunded your total purchase price minus shipping charges and a 15% restocking fee.
The following guidelines are strictly enforced on all returns:
Returns must be post marked before the event date entered on your order and within 10 days of purchase. You must notify us by email upon receipt of package.
We do not accept partial orders. Partial orders returned will not be refunded.
Returns post marked later than 30 days from the date of order receipt will not be refunded.
Any item(s) returned without a Return Authorization Number on the package will not be refunded.
Products altered in any way, including engraving, gift box removal, ribbon or decoration removal, or blemishes created by mishandling of the product, cannot be returned and will not be refunded.
FAQS -Frequent Asked Questions